Frequently Asked Questions — 365k

Visit the 365k homepage and click the registration button. Fill in your name, email address, date of birth, and choose a username and strong password. Select your country and preferred currency — PKR is available for Pakistani users. You will receive a verification email; click the link inside to activate your account. From there, proceed to KYC to unlock full account functionality including withdrawals.

You will need to submit a valid government-issued photo ID — your Pakistani National Identity Card (CNIC) or passport are the most commonly accepted documents. Additionally, proof of address (a utility bill or bank statement issued within the past three months) may be required. In some cases, a selfie or liveness check is also requested. KYC must be completed before any withdrawal can be processed.

No. Each person is permitted to hold one active account only. Creating multiple accounts — whether under the same name, different email addresses, or across shared devices and IP addresses — is a direct breach of the 365k Terms & Conditions. Where duplicate accounts are detected, all associated accounts may be closed and balances forfeited. If you have accidentally created a duplicate, contact support immediately to resolve the situation.

Click the "Forgot password?" link on the 365k login page. Enter the email address registered to your account and a reset link will be sent to your inbox. Follow the link and choose a new password. For security, 365k recommends using a password that is at least twelve characters long and combines letters, numbers and symbols. If you do not receive the reset email within a few minutes, check your spam folder or contact the support team.

365k does not hold a domestic Pakistani gambling licence and cannot provide legal advice. Online gambling is subject to the Prevention of Gambling Act, 1977 and related legislation in Pakistan. Users in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and all other locations across Pakistan are solely responsible for understanding and complying with applicable local law before registering or placing wagers. 365k operates under an international gaming licence in its licence jurisdiction.

The payment methods currently available are displayed in the cashier section of your 365k account. Familiar Pakistani payment rails such as Easypaisa, JazzCash, Raast, and bank transfers via institutions like HBL, UBL, Meezan Bank and Bank Alfalah may be referenced as options — availability depends on the Operator's current cashier configuration. These references are contextual only and do not imply that those institutions endorse or support gambling services. Check the cashier for the live, confirmed list.

Minimum deposit amounts vary by payment method and may change over time based on the Operator's current cashier settings. Indicative minimums for Pakistani payment methods are displayed at the point of deposit selection in the cashier. As a general guide, entry-level deposits on mobile wallet methods tend to start from a lower PKR threshold than bank transfer options. Always check the cashier for the current minimum before initiating a transaction.

Processing times vary by method. Mobile wallet withdrawals (such as to Easypaisa or JazzCash, where available) may process faster than bank transfer methods. All withdrawals are subject to an internal review stage before funds are released. KYC must be fully verified before any withdrawal is approved. If a withdrawal has been pending longer than the expected timeframe displayed in your account, contact the 365k support team with your transaction reference for an update.

Common reasons for a withdrawal hold include: KYC verification not yet completed; outstanding Wagering Requirements on bonus funds; an active security or fraud review; or a mismatch between the withdrawal destination and the original deposit source. In all cases, contact the 365k support team with your account username and transaction details. We will identify the reason and advise on next steps. Delays caused by third-party payment processors are outside 365k's direct control.

365k displays balances in PKR for Pakistani users and supports PKR-denominated transactions where the selected payment method permits it. Currency conversion may apply depending on the Operator's functional account currency and the payment method used. Any applicable exchange rates or conversion fees are displayed at the point of transaction. If you have a specific query about your account currency, contact support before making a deposit.

Yes — cricket markets including Pakistan national team matches, PSL T20 fixtures, ICC tournaments such as the Champions Trophy and T20 World Cup, and other international cricket events are available on the 365k sports betting platform. 365k has no affiliation with the PCB, PSL franchises, the ICC or any national cricket board. Odds are set by the Operator and reflect market conditions at the time of placing your bet.

In-play betting allows you to place wagers on markets that remain open during a live match — for example, next wicket, next over runs, or match winner as a cricket game unfolds. Odds update continuously to reflect the live state of play. Not all submitted bets during live-market windows are guaranteed acceptance; 365k reserves the right to void bets accepted at a manifest pricing error. In-play markets are available across cricket, football, and other sports offered on the platform.

RTP stands for Return to Player — it is the theoretical percentage of total wagered money that a slot game pays back to players over millions of spins. A slot with 96% RTP returns an average of PKR 96 for every PKR 100 wagered, over the long term. Individual sessions will vary significantly from this figure because of variance. RTP does not guarantee a profit in any single session. Higher RTP indicates better theoretical long-run value but does not affect short-term outcomes.

Regular online casino games use a certified Random Number Generator (RNG) to determine outcomes entirely through software. Live casino games are streamed in real-time from a studio, with a human dealer conducting the game — shuffling cards, spinning a roulette wheel, or hosting baccarat — while you place bets through your screen. Live casino gives a more authentic, social experience closer to being in a physical casino. Both formats are available on 365k, depending on the current game lobby configuration.

The outcome of an abandoned or cancelled event depends on the specific rules applicable to that sport and market, as published in the 365k betting rules. In most cases, a bet on an abandoned match is voided and the stake is returned to your account balance. Partially completed events — for example, a rain-reduced cricket match — are subject to sport-specific rules that determine whether bets stand or are voided. Always check the relevant sport rules before placing a bet on weather-sensitive events.

A wagering requirement (also called a playthrough requirement) is the number of times you must stake your bonus amount before any winnings derived from that bonus become eligible for withdrawal. For example, a PKR 1,000 bonus with a 30x wagering requirement means you need to wager a total of PKR 30,000 before the bonus-derived winnings can be cashed out. Progress is tracked in your account. Specific wagering requirements vary by promotion and are always published in the offer terms.

No. Bonus Funds credited to your account are not directly withdrawable. Only the winnings generated after you have met the applicable Wagering Requirements become eligible for withdrawal. Your Real Money balance (funds you deposited yourself) may be withdrawable at any time subject to the standard withdrawal conditions and KYC requirements. The bonus section of your account shows your current bonus balance and wagering progress separately from your Real Money balance.

Yes — all 365k bonuses carry an expiry date, which is specified in the individual promotion terms at the time the bonus is issued. If the Wagering Requirements are not completed before the expiry date, any remaining Bonus Funds and associated winnings will be removed from your account automatically. Expiry periods vary by offer type; welcome bonuses typically have a longer window than weekly reload or event-specific promotions. Always check the countdown timer in your bonus section.

365k regularly runs promotions timed around major cricket events including Pakistan home series, PSL T20 fixtures, and ICC tournaments. These may include enhanced odds on selected matches, free bet offers, or deposit bonuses with cricket-specific terms. All such promotions are advertised on the platform's promotions page when active. 365k has no commercial affiliation with PSL franchises or the ICC — event-tied promotions are independently operated by the 365k Operator.

Bonus abuse refers to patterns of behaviour that attempt to exploit promotional offers in ways not intended by the Operator — such as opening multiple accounts to claim the same welcome bonus, using arbitrage strategies across markets to meet wagering requirements with minimal risk, or coordinating with other users to manipulate bonus outcomes. 365k uses detection systems to identify abuse. Where detected, bonuses and associated winnings may be voided, accounts suspended, and balances reviewed in accordance with the Terms & Conditions.

All data transmitted between your device and 365k is encrypted using SSL/TLS protocols. Sensitive stored data — including identity documents and financial records — is encrypted at rest. Access to user data is restricted to authorised personnel only through role-based access controls. 365k does not sell your personal information to third parties for their own marketing purposes. For full details on how your data is collected, used and protected, read the Privacy Policy.

365k provides six core responsible gambling tools accessible from your account settings: Deposit Limits (daily, weekly or monthly caps on top-ups), Loss Limits (maximum net losses per period), Session Time Limits (auto-ending sessions at a set duration), Reality Checks (periodic pop-up reminders of time and net position), Cool-Off Periods (short account suspensions of 24 hours to one month), and Self-Exclusion (full account closure for a set minimum period). All tools are free and take immediate effect when set.

You can request self-exclusion through your Account Settings under the Responsible Gambling section, or by contacting the 365k support team directly. Once activated, your account is closed, deposits are blocked, and all marketing communications stop for the duration of the exclusion. Self-exclusion cannot be shortened or reversed before the minimum exclusion period expires — requests to do so will not be honoured. This is a deliberate safeguard. See the Responsible Gambling page for full details on available exclusion periods.

365k is strictly an adults-only platform — access is limited to users aged 18 and over, or the higher minimum age required by the Operator's licence jurisdiction. Age is verified through the mandatory KYC process. The platform operates under an international gaming licence and applies industry-standard security, fairness, and player-protection measures. 18+ access alone does not determine the legality of online gambling in Pakistan; users must assess their own legal position under applicable local law before registering.

If you suspect unauthorised access to your 365k account, act immediately: change your password using the "Forgot password?" reset flow, then contact the support team at [email protected] (plain text — not a link) to report the suspected breach. The support team can place a temporary hold on the account while the matter is investigated. Do not share your login credentials with anyone — 365k staff will never ask for your full password.